Chapter

Using our AI Assistant

TERMS OF USE FOR AI ASSISTANT

(JANUARY 2025)

These terms of use ("Terms") govern your access and use of the AI assistant chatbot service (“AI Assistant”) provided by Greystar Europe Holdings Limited (“Greystar”, "we", or "us") on this website (https://www.chapter-living.com/) (the "Website").

Click on the links below to go straight to more information on each area:

 

ACCEPTANCE OF TERMS

By accessing or using the AI Assistant, you agree to be bound by these Terms. If you do not agree to all the Terms, you do not have the right to access, view or use the AI Assistant.

FUNCTIONALITY

The AI Assistant uses artificial intelligence (“AI”) in and is designed to assist users in various ways:

  • Apartment Search: The AI Assistant can guide you through searching for available apartments on the Website based on your desired criteria, such as number of bedrooms, price, availability, location and amenities.
  • Limited Personalisation: The AI Assistant may personalise your experience by remembering previous interactions to provide more relevant responses based on your search history or questions.

LIMITATIONS OF AI GENERATED CONTENT

Please be aware that all the responses you receive are machine-generated and not written by a human. The AI Assistant’s advice and recommendations are based on a combination of publicly accessible information, content hosted both on our Website and in our systems and the specific details you input.

Please note the following response limitations:-

  • While the AI Assistant has been trained on a comprehensive dataset and can generate realistic responses, it is not capable of independent thought or decision making and can generate unexpected and inaccurate responses.
  • While the AI Assistant strives to provide informative and helpful responses, it is still under development.
  • The AI Assistant’s responses do not represent Greystar’s views or beliefs and should not be attributed to Greystar.

Please exercise caution, keep these limitations in mind and rely on your own judgement when you use the AI Assistant.

DISCLAIMER

  • Information Accuracy: The AI Assistant is provided for informational purposes only and may not always be accurate, complete, or up-to-date. You should not rely solely on the information provided by the AI Assistant for making decisions and you should verify all information with our on-site leasing team before making decisions.
  • Professional Advice: The AI Assistant is not a substitute for professional advice, such as legal or financial advice. You should always consult with a qualified professional before making any decisions based on the information provided by the AI Assistant.
  • Limitations: The AI Assistant may not always understand your questions or provide complete answers.
  • Technical Issues: While we make reasonable efforts to keep the AI Assistant available, we cannot guarantee uninterrupted or error-free operation.
  • Properties: All images, floorplans and particulars provided are for illustrative and indicative purposes only. Individual features and layout may vary. The specifications of the rooms, units, apartments, properties are correct at the date of print but may be subject to change as necessary and without notice. The titles used for different rooms, units, apartments, properties types are for the purposes of distinguishing them as separate products and should not be understood to imply or represent that any features, services or layout, other than those specified in the written contract, are included or provided (as applicable). Images are indicative of the quality and style of the specification and may not represent wholly the actual fittings and furnishings at a property. Specification, images and floorplans are not intended to form part of any contract or warranty unless specifically incorporated in writing into the relevant contract for the room.
  • Rents  All of our advertising rates are based per calendar month. Greystar reserves the right to adjust rents due and payable under certain tenancies at Chapter  from time to time, provided that such rents shall become final and binding upon your entry into a tenancy agreement for the term (subject to the terms of your tenancy agreement). Identical or similar tenancies shall not necessarily charge the same rents. By entering into a tenancy agreement, you also accept the terms of this disclaimer.

USER CONTENT AND YOUR RESPONSIBILITIES

You are responsible for all content and information you share with the AI Assistant ("User Content"). This includes ensuring you have the right to share the User Content and that it complies with these Terms.

By using the AI Assistant, you acknowledge and agree that your User Content will not:

  • Violate Rights: Infringe on the intellectual property, privacy, or other legal rights of others, including data protected under the General Data Protection Regulation (GDPR) such as health information, political opinions, or religious beliefs.
  • Be Harmful: Contain viruses, malware, or other harmful code.
  • Be Illegal: Promote or facilitate illegal activities.
  • Be Offensive: Include hate speech, discrimination, or content that is harassing, abusive, or threatening.
  • Be Sensitive: Contain personal information like bank details, credit card numbers, or other sensitive data.

You further acknowledge and agree to:

  • Accuracy: You are responsible for the accuracy of the User Content you share with the AI Assistant.
  • Decisions: You are responsible for any decisions you make based on the information provided by the AI Assistant.
  • Liability: You agree to hold us harmless from any legal claims arising from your User Content.
  • Use of User Content: We may use anonymised User Content to improve our services. We will be transparent about how we use data in accordance with our Privacy Policy.

ACCEPTABLE USE OF THE AI ASSISTANT

By using the AI Assistant, you agree to:

  • Adhere to our separate Terms of Use of the Website.
  • Be honest and provide accurate information.
  • Use the AI Assistant for lawful and authorised purposes only.
  • Not disrupt or interfere with the AI Assistant or the Website.
  • Respect the intellectual property rights of others.
  • Avoid transmitting harmful or offensive content.
  • Behave in a respectful and non-discriminatory manner.

This service is intended for users 18 years of age and older. Users under 18 may access and use this service only with the supervision and consent of a parent or legal guardian who agrees to be bound by these Terms.

DATA PROTECTION AND EU AI ACT

Greystar is committed to protecting your privacy.

Please refer to our separate Privacy Policy for details on how we collect and use personal data supplied by you and other users of the AI Assistant.

These Terms are subject to the terms of the Privacy Policy, in particular regarding:-

  • Your data rights under GDPR, including the right to access, rectify, and erase your personal data.
  • Our obligations under the EU AI Act regarding transparency, fairness, and accountability in the development and use of the AI Assistant.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Greystar shall not be liable for any of the following arising out of or in connection with your use of the AI Assistant, including but not limited to:

  • Interruptions or Service Outages: While we strive for continuous operation, we cannot guarantee uninterrupted or error-free availability of the AI Assistant.
  • Errors or Inaccurate Information: The AI Assistant is still under development and may generate inaccurate or incomplete information. You are responsible for verifying any critical information with our leasing team.
  • Indirect or Consequential Damages: We are not liable for any indirect loss or damages arising from your use of the AI Assistant. This includes, but is not limited to, damages for loss of profits, business interruption or loss of data
  • Force Majeure: We shall not be liable for any force majeure or event beyond our control.

INTELLECTUAL PROPERTY

The AI Assistant and all content associated with it are protected by copyright, trademark and other applicable intellectual property laws. You are not granted any rights to the AI Assistant or its content except for the limited right to access and use the AI Assistant in accordance with these Terms.

ACCESS TO, SUSPENSION OF OR WITHDRAWAL OF THE AI ASSISTANT

Access to the AI Assistant is free of charge.

Greystar does not guarantee that the AI Assistant, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the AI Assistant for business and operational reasons.

GENERAL PROVISIONS

Please note that these Terms, their subject matter and their formation, are governed by English law. You and Greystar both agree to that the courts of England and Wales will have non-exclusive jurisdiction although these terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.

The failure of Greystar to enforce any right or provision in the Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by Greystar in writing.

In the event that a court of competent jurisdiction finds any provision of these Terms to be illegal, invalid or unenforceable, the remaining portions will remain in full force and effect.

The Greystar Privacy Policy and Terms of Use also apply to your use of the AI Assistant.

CHANGES TO TERMS

We may amend these Terms at any time by posting the amended Terms on the Website. Your continued use of the AI Assistant following the posting of amended Terms constitutes your acceptance of the amended Terms.

CONTACT US

If you have any questions regarding the AI Assistant or the Website, please contact Greystar by sending an email to ukwebmaster@greystar.com or write to us at Greystar Europe Holdings Ltd, 40 Finsbury Square, London, England, EC2A 1PX.