Essential information
For parents and guardians
A smooth start to university life in London
What’s included with every Chapter room
Practical support for day-to-day living
As a Chapter resident, your child gets practical support and useful facilities designed to keep daily life simple and give them the space they need to focus on their studies.
24/7 on-site support and security
Secure buildings with key fob entry
All-inclusive bills
Free fortnightly room cleaning service
Fast, reliable WiFi
Study and social spaces
Post and parcels service
Zone 1, 2 or 3 locations
Chapter Club
Chapter Club membership comes with your room. It gives you access to 14 Chapter locations across London, opening up events and shared spaces across the network. You also get special offers with selected partners and free bi-weekly cleaning for your room.
Safety and wellbeing are our priority
Supporting students beyond their room
University life is easier when students feel connected. Each Chapter building has shared spaces and a regular programme of events that give students simple ways to take breaks from studying, meet people naturally and settle into life in London.
From wellbeing sessions to practical workshops and relaxed social events, we create opportunities to connect and build confidence as they find their routine.
It’s support they can dip into when they want to, without ever feeling pressured or overscheduled.
FAQs
Everything parents need to know
We have CCTV in and around each property, an electronic key entry system for the main entrance, common areas, each flat and bedroom. There is also staff on site 24 hours a day, 7 days a week.
If you’re having any problems with your room, a shared living space, or one of the communal areas, you have two options. You can log the issue via the Resident portal, providing details so our maintenance team can get this sorted for you as soon as possible. Alternatively, you can come down to the front desk and talk to a member of the team so we can log it on your behalf.
We want your university experience to be as positive as possible – if you are having any issues with your flat mates, please let us know. We will do our best to help resolve any problems you might be having.
We are more than happy to accommodate groups as well as individuals. Let us know who you’re planning to live with, and we’ll do our best to accommodate you in the same flat.
Unfortunately, you are not allowed to keep any pets in your room or any shared living spaces.
Next steps for parents
If you’d like more detail on rooms, availability or support, our team can guide you through the options.