Chapter

TERMS & CONDITIONS

26/27 Rebooker Week Cashback

1. THE PROMOTER 

a. The Promoter is Greystar Europe Holdings Limited of The Gilbert, 40 Finsbury Square, London, EC2A 1PX (the ‘Promoter’).

2. TERMS

a. These Terms constitute the entire agreement between the Booker and the Promoter regarding this Promotion.

b.By entering the Promotion, you agree to be bound by these Terms.

3. PROMOTION PERIOD

a. The Promotion shall open at 09:00AM 16th February 2026 (the ‘ Opening Date’) and close at 11:59PM on 22nd February 2026 (the ‘Closing Date ’).

b. To enter the Promotion and to be eligible for a Reward, you must have completed and/ or met all four (4) requirements at section 4 a below by the Closing Date.

(‘Entry’ and ‘Entries’ shall have the same meaning).

c. All Entries (i) received after the Closing Date, and/ or (ii) that do not meet all Eligibility Requirements are automatically disqualified.

d. The Promoter will not accept: 

i. responsibility for Entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or

ii. proof of transmission as proof of receipt of Entry to the Promotion.

4. ELIGIBILITY

a. The Promotion is open to people who have completed and met all the below five (5) requirements (‘Eligibility Requirements’):

i. Are currently residing at a Participating Chapter Property for the 2025/26 academic year; and

ii. Have rebooked any room type at any of the Participating Chapter  Properties on or after the Opening Date and before the Closing Date; and

iii. Entered into a completed Tenancy Agreement executed by the Tenant and the Guarantor, for a minimum term of 39 weeks and completed all associated paper works; and

iv. Completed both Resident and Guarantor signatures, plus paid your Holding Fee by 3rd March 2026; and

v. Be in full time education.

(‘Rebooker’ and ‘Rebookers’ shall have the same meaning).

b. Any terms not defined in these Terms shall have the same meaning as defined in your Tenancy Letter and Tenancy Agreement.

c. In entering the Promotion, you confirm that you are eligible to do so.

d. The Promoter may require you to provide proof that you are eligible to enter the Promotion and/or receive a Reward.

e. There is a limit of one (1) Reward per Rebooker.

f. The Rebooker can claim this Reward in conjunction with the Refer a Friend and Group Booking offers for 2026/27. However, the Rebooker cannot claim this Reward in conjunction with any other offers that may be available during this time.

g. For the avoidance of doubt, Holding Fees are not refundable, even where the Rebooker has not collected their Reward. Any refund of the Holding Fee is at the sole discretion of the Promoter.

5. THE PROMOTION 

a. Rebookers who submit an Entry before the Closing Date and meet all Eligibility Requirements will be eligible receive a £500 cashback.

c. The responsibility for claiming the Rewards for rebooking is on the Rebooker.

d. The Rewards will be supplied by your Chapter Reception team within 60 days of the confirmed booking date and by the latest 31st December 2026.

e. Rebookers who are eligible for a Reward are responsible for all other costs and arrangements associated with their Tenancy Agreement, including any necessary travel documents, passports and visas.

6. ANNOUNCEMENT

a. The Rebookers who are eligible for a Reward must make contact with their respective Chapter Reception to claim their reward as per section 5.

7. PARTICIPATING CHAPTER PROPERTIES

  1. Chapter Aldgate property located at 35 Commercial Road, London, E1 1LD (‘Chapter Aldgate’)
  2. Chapter Highbury property located at 309 Holloway Road, London N7 9DS (‘ Chapter Highbury’)
  3. Chapter Highbury II property located at 295 Holloway Road, London N7 9DS (‘Chapter Highbury II’)
  4. Chapter Islington property located at 32-34 Market Road, London N7 9AW (‘Chapter Islington’)
  5. Chapter Kings Cross property located at 200 Pentonville Rd, London N1 9JP (‘Chapter Kings Cross’)
  6. Chapter Lewisham property located at 46 Thurston Road, London, SE13 7SD (‘Chapter Lewisham’)
  7. Chapter Portobello property located at 1 Alderson Street, London, W10 5JY (‘Chapter Portobello’)
  8. Chapter South Bank property located at 17 Great Suffolk Street, London, SE1 0NS (‘Chapter South Bank’)
  9. Chapter Spitalfields property located at 9 Frying Pan Alley, London, E1 7HS (‘Chapter Spitalfields’)
  10. Chapter White City property located at 10 Westway, London W12 0DD (‘Chapter White City’)
  11. Chapter Old Street property located at 18 Paul Street, London EC2A 4JH (‘Chapter Old Street’)
  12.  Chapter Ealing property located at Holbrook House, Victoria Road, London, W3 6UN (‘Chapter Ealing’)
  13.  Chapter Westminster property located at Pound Field Court, 200A Lambeth Road, Lambeth, London SE1 7LR (‘Chapter Westminster’)
  14. Chapter London Bridge property located at 48-50 Weston Street, London, SE1 3QJ ('Chapter London Bridge')

Referred to as the ‘Chapter Property’.

8. LIMITATION OF LIABILITY

a. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate any Resident and/ or entrant or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Promotion and/ Reward except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

b. The Promoter accepts no responsibility for any disappointment of any kind suffered by any entrant in entering the Promotion, including as a result of any entrant being rewarded or not rewarded with a Reward.

9. OWNERSHIP OF PROMOTION ENTRIES AND INTELLECTUAL PROPERTY RIGHTS

a. All Promotion Entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.

b. You agree that the Promoter may, but is not required to, make your Entry available on its website (www.Canvas-living.com) and any other media, whether now known or invented in the future, and in connection with any publicity of the Promotion. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Entry and any accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Entry and any accompanying materials for such purposes.

10. GENERAL 

a. The Promoter reserves the right in its absolute discretion to disqualify any Entry and/ or Resident if it has reasonable grounds to believe that an entrant has breached any of these Terms or any applicable law. Each Resident acknowledges and agrees that any failure to comply with these Terms could lead to the Promoter disqualifying that person, without the Promoter giving any reason for such disqualification or granting any opportunity for challenge.

b. The Promoter reserve the right to cancel or amend all or any part of the Promotion and/or Terms without notice and at its sole discretion where it becomes necessary to do so, including for any event that is outside of the Promoter's reasonable control. Any changes to these Terms, or cancellation of the Promotion, will be posted on the Promoter’s website (www.canvas-student.com). It is the responsibility of entrants to keep themselves informed as to any changes to these Terms.

c. This Promotion is subject to limited availability and will be available on a first come first served basis. The Rewards are not transferable to another individual and no cash or other alternatives will be offered.

d. These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including the Promotion), existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims) shall be governed by the laws of England and Wales.

e. The Courts of England shall have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with these Terms or their subject matter, existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims).