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Chapter Privacy Policy

Privacy Policy

This Privacy Policy applies to websites operated by Greystar Real Estate Partners and its subsidiaries, including those operating in the United Kingdom and other international locations (referred to herein as "Greystar", "we", "us", or "our" herein). These include our entities operating under the names Greystar and Chapter.

Greystar recognizes the importance of protecting the privacy of individual-specific information ("Personal Information") collected about our residents and prospective residents (referred to as "Residents", "you" or "your"). This privacy statement discloses what Personal Information we gather, how we use it, and how you can correct or change it. It is our intention to give you as much control over your Personal Information as possible to preserve your privacy, while still allowing us to utilize that Personal Information in the course of our business to provide you a valuable service and hopefully to have you as a new resident of our facility.

This Privacy Policy constitutes an integral part of our website’s Terms of Use and is subject to the provisions thereof, including with respect to Limitation of Liability and governing law. We encourage you to read this Privacy Policy before you send or share Personal Information with us or use our website and to read it again when we notify you of changes to the Privacy Policy that are made from time to time.

Greystar operates in accordance with applicable data protection legislation and is registered with the Information Commissioner’s Office in the UK.

Children's Privacy

We do not collect or maintain information on our website from those we know are under 13, and we do not permit children under 13 years of age to become registered users of our website. No part of our website is structured to attract anyone under 13. By using this website you represent that you are above 13 years of age.

Data Transfers

If you provide Personal Information to us it may be transferred to and processed on computers in the US and other countries. Do not provide your Personal Information to us through this website if you do not want this information to be transferred outside of your country, or if the laws in your country restrict these types of transfers. Your provision of Personal Information to us will be handled in accordance with this Privacy Policy. From time to time, your Personal Information may be transferred to a country different from where you are located. Your legal rights may be different in these countries, but Greystar will hold your Personal Information in accordance with this Privacy Policy. You hereby consent to such transfers and processing as described in this Privacy Policy. Your provision of Personal Information to us through this website means that you agree to the terms of this Privacy Policy.

What Personal Information does Greystar collect?

When you request services from Greystar using this website, Greystar may ask you to provide the following Personal Information: Your name and address, age or date of birth, your email address, number of individuals in your household and their ages, your occupation, employment information, telephone number, education, the kind of service provided to you, your national identification number, bank account number, debit card number, bank or investment account, debit card, or credit card balance, payment history, and information pertaining to your creditworthiness, assets, income or liabilities. In each case, you will only be required to provide the Personal Information that we need in order to be able to provide the services you have requested.

If you are applying for employment at Greystar, these additional categories of information will also be deemed to be Personal Information:

  • Race
  • Credit checks
  • Background report
  • Results of drug screenings
  • Employment verification

You may be entitled under data protection laws to access and review the Personal Information that Greystar holds on you, provided you provide the necessary consent and background information and pay any mandated fee. All such communications regarding access to your personal data should be addressed to: Greystar – Data Protection Enquiry, First Floor, 14/18 City Road, Cardiff, CF24 3DL. Such enquiries should clearly be marked as data protection queries and as being time sensitive.

We use a third party credit/debit card processor to collect/process transaction information using credit and debit cards, and this processor will be processing credit/debit card payments for us. You will move to the website of this third party processor for this payment process and then will be returned back to Greystar’s website when this process is completed. You may review our processor’s security policy through the following link: SagePay Security Policy

Usage Tracking: Use of IP Addresses

An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers, the main computers that serve up web pages, automatically identify your computer by its IP address. Greystar collects IP addresses for the purposes of system administration, reporting aggregated information, and to audit the use of our site. When residents request pages from the Greystar site, our servers log the residents' IP addresses.
We do not normally link IP addresses to anything personally identifiable, which means that a resident's session will be logged, but the resident remains anonymous to us. We can and will use IP addresses to identify a resident when we feel it is necessary to enforce compliance with our house rules or terms of service or to protect our service, site, residents or others from potential harm. We therefore treat IP addresses as Personal Information for purposes of this Privacy Policy.

COOKIES POLICY

Use of "Cookies"

Cookies are pieces of information that a website transfers to an individual for record-keeping purposes. Cookies make web surfing easier for you by saving your preferences while you are at our site. The use of cookies is an industry standard, and as such, you'll find them at most major websites. By showing how and when users use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies only to provide services better tailored to our Residents' needs. We never save passwords or credit card information in cookies.

We use persistent cookies on our website which are cookies that stay in your web browser between visits. We use these to capture information about our visitors that helps us to improve the performance of our website and create a better experience.

Persistent Cookies

In User Tracking Google Analytics these cookies are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

Most browsers are set up to accept cookies. If you want to change your cookie preferences, you can make these through your browser settings or refuse the cookies when you enter the website. Please remember that our cookies are often used to give you certain functionality and without them you may not be able to use some of our website e.g. save properties from our listings.

You can also remove cookies that have already been set in your browser via your browser settings. If you are having trouble doing this or would like more information, the website http://www.allaboutcookies.org/ has information on how to do this across a range of browsers. The Microsoft cookies guide is also a great source of information about what cookies do http://www.microsoft.com/info/cookies.mspx.

If you have any questions about how we use cookies please get in touch with us.

 

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