We would like residents to know that we are here to help and support them wherever we can.
No issue or concern is too small, if you would like to talk please let us know.
We’re aware that talking about concerns face-to-face is not always comfortable for all residents – if this is the case for you, feel free to let us know via email and we will find a way to help that works for you.
If you’re concerned about a fellow students wellbeing or mental health, please let us know. We are here to help all residents living with Chapter feel safe and at home.
If your concerns for yourself or a fellow student are urgent then please phone 999 or visit the Accident and Emergency (A&E) department at the nearest hospital.
If you're concerned about a fellow students wellbeing or mental health, please send us an email to:
student.wellbeing@chapter-living.comstudent.wellbeing@chapter-living.com is monitored between the hours of 9am – 5:30pm GMT by the operational leadership team.
All emails will be answered within 48 hours of receipt.
The next steps for Chapter
Reach out
We will reach out to the student concerned to offer support.
Safe place
We offer a safe place to talk about concerns and will work with the resident to determine next steps.
External support
We will look to support the student in finding external support if necessary with services such as the local GP or other supported services.
Keep in touch
We will look to keep in touch regularly with any residents that appear to be struggling.
External student support services
Here are some great resources that may be of help:
The online guide for friends from student minds
A student charity supporting mental health that is full of information and tips, covering everything from approaching difficult conversations to self-care. This guide includes personal stories, giving students the opportunity to share their experiences and thoughts about looking after a friend.
Visit WebsiteNightline
London Nightline is an anonymous listening and information service run by students, for students.
You can talk to a trained volunteer about anything – big or small – in complete confidence.
Visit WebsiteThe Samaritans
We’re here, day or night, for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.
Samaritans is not only for the moment of crisis, we’re taking action to prevent the crisis.
Visit Website