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Chapter Terms and Conditions

Terms and Conditions


Chapter® is the student accommodation brand of Greystar® Europe Holdings Limited and its subsidiaries. Greystar Europe Holdings Ltd is a limited company registered in England, with registered number 08741469 and VAT registered number 179754450. Our registered office is at Finsbury Circus House 15 Finsbury Circus London EC2M 7EB. Chapter gives notice that all content on this website is set out only for the guidance of intending purchasers or lessees and does not constitute any part of an offer or contract. All information and statements set out on this website are given without any assumption of responsibility as to the accuracy of such information/statements and any intending purchasers, lessees and any other person should not and are not entitled to rely on them as statements or representations of fact, but must satisfy themselves by inspection or otherwise as to the correctness of each of them. Chapter does not accept or owe any intending purchasers or lessees or any other person any duty of care in respect of the content of these particulars. No person in the employment of Chapter has any authority to make any representation or warranty whatsoever on this website.

OUR PROPERTIES
The registered name and company number for our residences can be found below. The registered address for all of our properties is 15 Finsbury Circus House, Finsbury Circus, London, England, EC2M 7EB.


1. Chapter Highbury is the brand name of GS Wedgwood Court Management LP and the registered company number is LP013538
2. Chapter Islington is the brand name of GS Woodland Court LP and the registered company number is LP012643
3. Chapter Kings Cross is the brand name of Nido Kings Cross Limited and the registered company number is 06002315
4. Chapter Lewisham is the brand name of GS Sherwood Court LP and the registered company number is LP017294
5. Chapter Portobello is the brand name of Nido Notting Hill Limited and the registered company number is 07113525
6. Chapter South Bank is the brand name of GS Great Suffolk Street Management LP and the registered company number is LP013540
7. Chapter Spitalfields is the brand name of Nido Spitalfields Ltd and the registered company number is 06059074
8. Chapter Aldgate is the brand name of GS Assam Place Sub Unit Trust I and GS Assam Place Sub Unit Trust II.

PRIVACY POLICY
Our Privacy Policy constitutes an integral part of our website’s Terms of Use and is subject to the provisions thereof, including with respect to Limitation of Liability and governing law. We encourage you to read the Privacy Policy before you send or share Personal Information with us or use our website and to read it again from time to time.

EQUALITY AND DIVERSITY POLICY                                                                                                                                            

We strive to treat each customer with dignity, integrity and without judging them. Chapter is committed to ensuring compliance with all local equality laws. Chapter subscribes to a universal policy for the achievement of equal opportunities and no person will be discriminated against because of race, colour, age, religion or belief, ethnic or national origin, sex, marital status, disability, sexual orientation, gender identity or any other local laws protecting specific classes.

BOOKING TERMS & CONDITIONS


Application Screening
In proceeding with this application you give us express consent to use the details provided by you to undertake searches against sanction lists maintained by the Governments of the United Kingdom and United States and the Governments of other countries as we choose including those maintained by the United Kingdom Treasury and the United States Office of Foreign Assets Control. This will not affect your rights or our obligations to you under the Data Protection Act 1998.

You have the right to ask us not to undertake such searches but in doing so we will not be able to progress your application.

First instalment of rent
Payment of the first instalment of rent is due at the time of booking if you book on or after July 31st.
Payment of the first instalment of rent is due on July 31st if you book prior to July 31st.

Card Payments
We use World Pay to collect and process transaction information, click here to view their Security Policy.

Debit / Credit Card Surcharge Fees
There will be no surcharge for payments made using a UK bank issued Debit Card. Payments made using a internationally issued Debit Card or any Credit Card (either UK or Internationally issued) will be subject to a 2.5% surcharge on the total amount of the payment.

Your Contract
Your Tenancy Agreement will only takes effect as a tenancy upon (i) entering into your Tenancy Agreement and completing all associated paper work; and (ii) on receipt of the first instalment of Rent. Once you have entered into a Tenancy Agreement with Chapter® you will be bound by the conditions of that Tenancy Agreement which is governed and administered under English Law. You may cancel your Tenancy Agreement with us subject to the Cancellation Policy detailed below. You will have the opportunity to read the terms and conditions applicable to the Tenancy Agreement before you signify your acceptance of them. If you do not understand the terms and conditions of the Tenancy Agreement you are encouraged to seek appropriate advice before accepting them.

Cancellation Policy
Once you book a room with us you will have 3 (three) days to accept your Tenancy Agreement online, complete all associated documents as reasonably required by us and pay your first instalment of Rent – this 3 day period is known as the ‘Decision Making Period’.
If within this Decision Making Period you pay your Holding Fee enter into your Tenancy Agreement, complete all associated documents and pay your first instalment of Rent then your booking is complete and your Tenancy Agreement is valid.


Cancelling within the Decision Making Period
If you change your mind and decide that Chapter isn't for you within the Decision Making Period your offer will be cancelled on our system and your Room will become available for someone else to book. We will refund you your Holding Fee and no Rent will be due by you.


Taking no action throughout the Decision Making Period
If at the end of the Decision Making Period if you have taken no action, i.e. not signed and accepted your Tenancy Agreement and/or not completed all associated documents and/or not paid your first instalment of Rent then your offer will be cancelled on our system and your Room will be made available for someone else to book.

Cancelling after accepting your Tenancy Agreement and having paid your first instalment of Rent but before 31st July

You can, but your Holding Fee will not be refundable. You will not be liable for the Rent due under the Tenancy Agreement.

Cancelling on or after 31st July after accepting your Tenancy Agreement and having paid your first instalment of Rent

Requests for Cancellations on or after the 31st July will only be granted on providing proof of one of the 3 below situations: -

1. Your visa has been declined
2. You have failed to obtain your grades to study at university and as such do not have student status
3. Extenuating circumstances subject to the sole discretion of Chapter management. e.g. serious ill-health, family emergency.

If you need to cancel your booking on or after 31st July  after accepting your Tenancy Agreement and having paid your first instalment of Rent and meet the above Cancellation Policy, your request for Cancellation will be granted, your Holding Fee will be retained but you won’t be liable for the Tenancy Agreement.

If you need to cancel your booking on or after 31st July after accepting your Tenancy Agreement and having paid your first instalment of Rent but cannot meet the above Cancellation Policy, i.e. cannot provide proof, you will remain liable in full for the Tenancy Agreement including the Rent.

If you need to cancel your booking before 30th June after accepting your Tenancy Agreement and having paid your first instalment of Rent but cannot meet the above Cancellation Policy, we will accept a replacement tenant for your room. It will be your responsibility to find a replacement tenant and Chapter will have sole discretion on whether the new tenant passes all administrative checks.

Any decision made to release a customer outside of these criteria is made by Chapter, at their sole discretion on a case by case basis.

Room Moves

Room moves after the start of the Tenancy Agreement will be managed based on availability at the sole discretion of Chapter. An Administration Fee will be payable.

Tenancy Agreement

You will receive a copy of your Tenancy Agreement, including your Tenancy Letter and Terms & Conditions for review and acceptance via the Student Portal.

 

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