Skip To Content
En 中文
Chapter Terms and Conditions

Terms and Conditions

Chapter® is the student accommodation brand of Greystar® Europe Holdings Limited and its subsidiaries. Our registered company number is 08741469 and our registered address is 15 Finsbury Circus House, Finsbury Circus, London, England, EC2M 7EB. 

Chapter gives notice that all content on this website is set out only for the guidance of intending Purchasers or Lessees and does not constitute any part of an offer or contract. All information and statements set out on this website are given without any assumption of responsibility as to the accuracy of such information/statements and any intending Purchasers, Lessees and any other person should not and are not entitled to rely on them as statements or representations of fact, but must satisfy themselves by inspection or otherwise as to the correctness of each of them. Chapter does not accept or owe any intending Purchasers or Lessees or any other person any duty of care in respect of the content of these particulars. No person in the employment of Chapter has any authority to make any representation or warranty whatsoever on this website.


The registered name and company number for our residences can be found below. The registered address for all of our properties is 15 Finsbury Circus House, Finsbury Circus, London, England, EC2M 7EB.

  • Chapter Highbury is the brand name of GS Wedgwood Court Management LP and the registered company number is LP013538
  • Chapter Islington is the brand name of GS Woodland Court LP and the registered company number is LP012643
  • Chapter Kings Cross is the brand name of Nido Kings Cross Limited and the registered company number is 06002315
  • Chapter Lewisham is the brand name of GS Sherwood Court LP and the registered company number is LP017294
  • Chapter Portobello is the brand name of Nido Notting Hill Limited and the registered company number is 07113525
  • Chapter South Bank is the brand name of GS Great Suffolk Street Management LP and the registered company number is LP013540
  • Chapter Spitalfields is the brand name of Nido Spitalfields Ltd and the registered company number is 06059074


Our Privacy Policy constitutes an integral part of our website’s Terms of Use and is subject to the provisions thereof, including with respect to Limitation of Liability and governing law. We encourage you to read the Privacy Policy before you send or share Personal Information with us or use our website and to read it again when we notify you of changes to the Privacy Policy that are made from time to time.


We strive to treat each customer with dignity, integrity and without judging them. Chapter is committed to ensuring compliance with all local equality laws. Chapter subscribes to a universal policy for the achievement of equal opportunities and no person will be discriminated against because of race, colour, age, religion or belief, ethnic or national origin, sex, marital status, disability, sexual orientation, gender identity or any other local laws protecting specific classes.


Application Screening

In proceeding with this application you give us express consent to use the details provided by you to undertake searches against sanction lists maintained by the Governments of the United Kingdom and United States and the Governments of other countries as we choose including those maintained by the United Kingdom Treasury and the United States Office of Foreign Assets Control. This will not affect your rights or our obligations to you under the Data Protection Act 1998.

You have the right to ask us not to undertake such searches but in doing so we will not be able to progress your application.

Required Payments at Time of Booking: First instalment of rent

Payment of the first instalment of rent is due at the time of booking. 

Card Payments 

We use World Pay to collect and process transaction information, click here to view their Security Policy.

Debit / Credit Card Surcharge Fees

There will be no surcharge for payments made using a UK bank issued Debit Card. Payments made using a internationally issued Debit Card or any Credit Card (either UK or Internationally issued) will be subject to a 2.5% surcharge on the total amount of the payment.

Your Contract

Once you have entered into a Tenancy Agreement with Chapter® you will be bound by the conditions of that Tenancy Agreement which is governed and administered under English Law. You may cancel your Tenancy Agreement with us subject to the Cancellation Policy detailed below. You will have the opportunity to read the terms and conditions applicable to the Tenancy Agreement before you signify your acceptance of them. If you do not understand the terms and conditions of the Tenancy Agreement you are encouraged to seek appropriate advice before accepting them.

Cancellation Policy

Once you book a room with us you will have 7 days to accept your Tenancy Agreement online – this 7 day period is known as the ‘Decision Making Period’.

  • If you would like a room with Chapter and accept within the 7 day Decision Making Period by signing your Tenancy Agreement:
    Your booking is complete and your Tenancy Agreement is valid (the rest of the 7 days don’t apply).

  • If you change your mind and decide that Chapter isn't for you within the 7 day Decision Making Period:
    Your offer will be cancelled on our system and your Room will become available for someone else to book. We will refund you your Holding Fee.
  • At the end of the 7 day Decision Making Period if you have not signed and accepted your Tenancy Agreement:
    Your offer will be cancelled on our system and your Room will become available for someone else to book. In this event, you will be charged a Cancellation Fee of £300 which is offset by the Holding Fee.
  • If you want to cancel after accepting your Tenancy Agreement but before 31st July:
    You can, but must pay a Cancellation Fee equal to the value of the Holding Fee. You will not be liable for the Tenancy Agreement.
  • On or after 31st July 2017 (including if you book on or after the Tenancy Start Date):
    Requests for Cancellations on or after the 31st July will need to be backed up with any of the following:

1. proof of a declined visa,

2. proof that student status has not been awarded (e.g. failure to obtain grades)

3. proof of extenuating circumstances, e.g. ill-health, family emergency.

If you can provide proof:

Where proof is provided, the Cancellation will be granted, your Holding Fee will be retained but you won’t be liable for the Tenancy Agreement.

If you can’t provide proof:

Where the reason for Cancellation cannot be proved in line with our Cancellation Policy, you will remain liable until a replacement tenant is found.

Please note:- The customer is responsible for finding a replacement tenant in the above case and the new tenant must meet all Chapter customer criteria.

Any decision made to release a customer outside of these criteria is made by the management team, at their discretion on a case by case basis.

Rent Payment Due Dates

Your first Instalment of Rent will be due prior to the start of your Tenancy Agreement; we’ve included a full schedule of your Instalments in your Tenancy Letter.

Room Moves

Room moves after the start of the Tenancy Agreement will be managed based on availability. An Administration Fee will be required.

Tenancy Agreement

You will receive a copy of your Tenancy Agreement, including your Tenancy Letter and Terms & Conditions for review and acceptance via the Resident Portal.


Back to Top