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The health and wellbeing of our residents has been our primary concern throughout the COVID-19 pandemic.

We are grateful that residents have followed our advice closely and worked with us to ensure the safety of our community.

We are continuing to closely monitor the unfolding situation and have put a number of precautions and procedures in place, in accordance with Government guidelines, to reduce the risk of catching or spreading the virus within our properties.

We will continue to update our information and advice as the situation develops and in line with the latest public health advice.

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Government advice to university students on travel

The Government’s position is that students remaining at university in England should now stay where they are and not attempt to travel. Students in private rented accommodation should remain there and stay indoors. The full letter from the Department of Education can be found here.

Stay at home

The UK Government has introduced more stringent measures to slow the spread of COVID-19 and ease pressure on the health service.

Everyone is required to stay at home and avoid all unnecessary social contact, except for very limited purposes:

  • Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
  • One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household (this does not include your fellow Chapter residents).
  • Any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person.
  • Travelling for work purposes, but only where you cannot work from home. We understand that this may include Chapter residents who are final year medical students who may be working in NHS hospitals.

When you do leave home, you are advised to try and maintain two metres of distance from those around you. Public gatherings of more than two people who do not already live together are also banned.

These are requirements rather than guidelines, and the police do have powers to disperse those who do not comply. We ask all Chapter residents to observe these rules carefully and to ask your Reception team via phone or email if you have any questions about this.

Visit the Government website HERE for further information.

NHS Guidance

  • Wash your hands regularly with soap and hot water for at least 20 seconds
  • Use hand sanitiser if soap and water is not available
  • Cover your mouth with a tissue or sleeve if you cough or sneeze and wash your hands thoroughly afterwards
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Avoid close contact with anyone who may be showing symptoms of Coronavirus or are self-isolating
  • Where possible, stay at home
  • Avoid events with large groups of people
  • Only travel on public transport if you absolutely need to
  • Avoid social activities such as going to pubs, restaurants and the theatre

Stay at home for 7 days if you have Coronavirus symptoms:

  • A high temperature: you feel hot to touch on your chest or back
  • A new, continuous cough: this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

How long to stay at home

  • If you have symptoms, stay at home for 7 days
  • If you live with other people, they will need to self-isolate for 14 days from the day you develop symptoms
  • Please notify your Reception Team via phone or email if you are self-isolating
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Use the NHS 111 online Coronavirus service if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days


  • Let your Reception Team know if you need a parcel delivered to your door, we are very happy to assist you in any way that we can
  • Our team members wear gloves to handle all packages to prevent contamination
  • We ask that our residents order essential items only at this time to enable us to support those who need our help


The Precautions we are taking

  • Increased cleaning
  • Additional cleans are being carried out throughout communal, reception and on commonly touched areas (doorknobs, lift buttons etc)
  • Additional hand sanitiser has been supplied to all sites
  • We ask that residents continue to be mindful of cleanliness and hygiene in their own rooms and within shared spaces

Review of our guest policy

We will no longer be allowing guests to visit any of our buildings, in order to reduce non-essential interactions in line with the Government’s social distancing advice. This will help us mitigate the risk of infection to our residents and our team members. This is only a temporary measure to protect our community.

We have also stopped any building works that are not absolutely necessary to reduce external contractors being at site.


At Chapter, we are a community and we will continue to work together as a team and help and support one another through this difficult time.

We understand that there is a great deal of uncertainty and concern at this time and that residents may be feeling increasingly anxious as the situation develops. Our residents’ wellbeing is absolutely paramount to us and we have set up a dedicated email address for COVID-19 specific enquiries although we also encourage residents to reach out to their site teams.

Want to talk? Email:


Additional queries

We remain open for bookings and should you have any queries about your current booking or booking for 20/21, please do contact us.

Should you have any non-COVID-19-related questions in the meantime, please get in touch by emailing us at enquiries@chapter-living.com stating your name, building, room number and contact details. We will endeavour to respond to you within 72 hours, but please be aware that we are receiving a high volume of enquiries at the moment.

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