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As we globally navigate the outbreak of COVID-19 and the implications that it will inevitably have on our day to day life, our main priority at Chapter is to provide support and guidance to our residents.

We are closely monitoring the current situation and have put a number of precautions and procedures in place, in accordance with Government guidelines, to reduce the risk of catching or spreading the virus within our properties.

As the situation develops, we will update information accordingly.

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NHS Guidance

  • Wash your hands regularly with soap and hot water for at least 20 seconds
  • Use hand sanitiser if soap and water is not available
  • Cover your mouth with a tissue or sleeve if you cough or sneeze and wash your hands thoroughly afterwards
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Avoid close contact with anyone who may be showing symptoms of Coronavirus or are self-isolating
  • Where possible, stay at home
  • Avoid events with large groups of people
  • Only travel on public transport if you absolutely need to
  • Avoid social activities such as going to pubs, restaurants and the theatre


Use phone, online services or apps to contact your GP surgery or other NHS services.

Visit the NHS website here for more information.


Stay at home if you have Coronavirus symptoms

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly


Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.




How long to stay at home

If you have symptoms, stay at home for 7 days

If you live with other people, where possible, they will need to self-isolate for 14 days

Please notify your Reception Team if you are self-isolating



Use the NHS 111 online Coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 Coronavirus service

The Precautions we are taking

Increased cleaning

  • Additional cleans are being carried out throughout communal, reception and on commonly touched areas (doorknobs, lift buttons etc)
  • Additional hand sanitiser has been supplied to all sites
  • We ask that residents continue to be mindful of cleanliness and hygiene in their own rooms and within shared spaces


Review of our guest policy

We have reviewed our guest policy with the aim of reducing the number of visitors to site and therefore lessening the potential for the spread of infection.

  • We discourage residents in receiving visitors to site at this time and ask that any guests who do visit site, fill out a visitor form so that we can monitor and track movement. This is to ensure that we are taking the relevant precautions with anyone who may have an increased risk of being in contact with COVID-19.
  • We have also stopped any building works that are not absolutely necessary to reduce external contractors being at site.

If you are currently self-isolating:

  • Let your Reception Team know if you need a parcel delivered to your door, we are very happy to assist you in any way that we can
  • Our team members wear gloves to handle all packages to prevent contamination
  • We ask that our residents order essential items only at this time to enable us to support those who need our help

Talk to us

We understand that there is a great deal of uncertainty and concern at this time and that residents may be feeling increasingly anxious as the situation develops. Our residents’ wellbeing is absolutely paramount to us and we have set up a dedicated email address for COVID-19 specific enquiries although we also encourage residents to reach out to their site teams.

Want to talk? Email:



At Chapter, we are a community and we will continue to work together as a team and help and support one another through this difficult time.

We remain open for bookings and should you have any queries about your current booking or booking for 20/21, please do contact us.

More information

Recently traveled to or from the UK?

To find out more about Government guidelines and advice on whether you should self-isolate, click here.
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