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Student Welfare & Wellbeing

Chapter Welfare Header.png Student Accomdation Image

We would like residents to know that we are here to help and support them wherever we can.

No issue or concern is too small, if you would like to talk please let us know.

We’re aware that talking about concerns face-to-face is not always comfortable for all residents - if this is the case for you, feel free to let us know via email and we will find a way to help that works for you.

If you’re concerned about a fellow students wellbeing or mental health, please let us know.  We are here to help all residents living with Chapter feel safe and at home.

If your concerns for yourself or a fellow student are urgent then please phone 999 or visit the Accident and Emergency (A&E) department at the nearest hospital.

If you're concerned about a fellow students wellbeing or mental health, please send us a email to:


How does Chapter Monitor this email address?

student.wellbeing@chapter-living.com is monitored between the hours of 9am – 5:30pm GMT by the operational leadership team.

All emails will be answered within 48 hours of receipt.

What are the next steps for Chapter?

We will reach out to the student concerned to offer support.

We offer a safe place to talk about concerns and will work with the resident to determine next steps.

We will look to support the student in finding external support if necessary with services such as the local GP or other support services.

We will look to keep in touch regularly with any residents that appear to be struggling.

External student support services

Here are some great resources that may be of help:


A student charity supporting mental health that is full of information and tips, covering everything from approaching difficult conversations to self-care. This guide includes personal stories, giving students the opportunity to share their experiences and thoughts about looking after a friend.


A confidential listening and support service.


If you are concerned about a friend, The Samaritans will contact the person you are concerned about, in confidence. Find out more on their website to see if this is a potential option for you.

You may also find the following information useful: Help a Friend in Need

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